Social CRM: Changing The CRM We Know Today

Biztech2

Traditionally CRM was used for facilitating dialogue between companies and their customers as well as sales teams. Social CRM and Mobile CRM are building a whole new paradigm and changing the way we know CRM today. Doug Erickson, Vice President- Asia Pacific, SugarCRM in conversation with Biztech2.com delves into what is driving this change and how.

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